Privacy policy
This policy explains how we use personal data when you visit emiliaaesthetics.co.uk or contact us with an enquiry.
Last updated
Who we are
Emilia Richter is a sole trader trading as Emilia Aesthetics & Health and is the data controller for the personal data covered by this policy.
62A High Street, Stalybridge, Greater Manchester, SK15 1SE, United KingdomEmail: tjaestetics@yahoo.com
Telephone: 07725 359409
What we collect and why
Enquiries. When you contact us by phone, email, WhatsApp or social media, we receive the contact details, account information and message you choose to share. We use this information to answer questions and arrange consultations. Our lawful basis is our legitimate interest in responding to enquiries, or taking steps at your request before entering into a contract if you ask us to arrange a service.
Providing contact information is optional, but we may be unable to respond or arrange a consultation without it. Please use the contact links on this website to send a message.
Please keep medical details and photographs out of initial messages. If we need health information to assess treatment suitability, we will explain separately how we handle it before we collect it at consultation.
Website visits. Cloudflare processes technical information such as your IP address, browser details and the page requested to serve the site and protect it against abuse. Our lawful basis is our legitimate interest in keeping the website available and secure.
Cookies and external links
The website does not use advertising cookies, analytics trackers or embedded social media or maps. Cloudflare may use strictly necessary security cookies if it needs to verify a visit or protect the site. If you follow a link to WhatsApp, Instagram, Facebook or Google Maps, that service handles your information under its own privacy policy.
Who receives your information
Cloudflare provides website hosting and security. Yahoo handles email enquiries. Meta services handle messages you choose to send through WhatsApp, Instagram or Facebook. We may disclose information where we are required to do so by law.
These providers may handle data outside the UK. Where we arrange a restricted transfer, we rely on a UK adequacy regulation or use appropriate safeguards required by UK data protection law. You can email us for information about transfers and how to obtain a copy of any relevant safeguards.
How long we keep information
We keep enquiries for as long as needed to answer them and resolve any follow-up. We may keep a record longer if needed to resolve a complaint or dispute or comply with a legal obligation. We take account of those needs when deciding when to delete a record. Providers may keep technical or account data under their own retention policies.
Your data protection rights
You can ask for access to your data or ask us to correct, delete or restrict its use. Where the law gives you the right to data portability, you can ask for a copy in a reusable format. If we rely on your consent, you can withdraw it at any time.
Your right to object. You can object to processing based on our legitimate interests. To exercise any of these rights, email tjaestetics@yahoo.com.
How to make a complaint
To raise a data protection complaint, email tjaestetics@yahoo.com with details of your concern. We will acknowledge your complaint within 30 days, look into it and tell you the outcome without undue delay. You also have the right to complain to the Information Commissioner’s Office.